Refund & Return Policy
Refund & Return Policy
Fair, transparent, and customer-friendly policies.
Policy at a Glance
7-Day Returns
Customers can request a return within 7 days of delivery.
Refund Available
Refunds are issued after approval and inspection.
Condition Required
Items must be unused and in original condition.
Custom Products
Some custom-made items may have limited return eligibility.
Detailed Policy
✅ Return Eligibility
To qualify for a return, the following conditions must be met:
- Return request submitted within 7 days of delivery
- Item must be unused and unwashed
- Original packaging must be intact
🚫 Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-printed products (unless defective or incorrect)
- Items where the wrong size was selected by the customer
Please review size guides carefully before placing your order.
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or not as described, you are entitled to a full refund or free replacement. To file a claim:
- Contact us within 7 days of delivery
- Provide clear photo proof of the issue
- Include your order number
💰 Refund Process
Once your return is approved, refunds are issued to your original payment method. Please allow 5–10 business days for the amount to reflect, depending on your bank or card provider. A confirmation email will be sent once processed.
🚚 Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.
Since many of our products are made-to-order, some returns may be limited unless items are defective or incorrect. We appreciate your understanding of our print-on-demand business model.
Frequently Asked Questions
Can I return my product within 7 days?
Yes — if the item is unused, in original condition, and not a custom-personalized product. Submit your request within 7 days of delivery to be eligible.
What items are not eligible for return?
Custom-printed or personalized items are generally not eligible unless they arrive defective or incorrect. Items where the wrong size was chosen by the customer are also non-returnable.
Do I get a full refund?
Yes, approved refunds are issued in full to your original payment method. Return shipping costs may be deducted unless the return is due to our error.
What if my product is damaged?
Contact us within 7 days with a photo of the damage and your order number. We will offer a free replacement or a full refund — no return shipping required.